Cancellation of Order
Full refund for orders cancelled and within 24 hours of purchase on the following items:
- 45A adapter
- Now Playing album cover stand
- LP-C pedestal
- RC-1 vinyl record cart
- RC-2 vinyl record cart
Request for cancellation after 24 hours (not exceeding three business days) will result in 40% restock fee of purchase price.(excludes shipping)
No cancellations after three (3) business days.
Custom orders are non returnable. Example of a custom order: RC-2 cart powder coated a special order color. Please contact us regarding any questions related to custom or special orders.
45A adapters and Now Playing album cover stands can be returned for refund of purchase price* upon approval under the following terms (Note: original shipping fee not refunded) :
1.) Item to be returned is in perfect condition (no wear marks, blemishes or any sign of use)
2.) Return authorization requested within five business days of receipt of goods.
3.) Return parcel postage (with tracking) paid by sender (USPS first class or common carrier)
4.) * 40% restock fee subtracted from refund total.
Delivery Service - White Glove and LTL Freight
Contact us for delivery options and price estimates.
Please allow approximately six to eight weeks for delivery of your order.
Each Wax Rax product is hand delivered fully assembled to your location using a white glove delivery service. Our delivery team will bring your purchase into your location (including up to two flights of stairs), unpack it and remove the packaging materials.
Customers are responsible for inspecting merchandise in the presence of the delivery specialists.
Insured LTL freight is also available for customers who do not require premium white glove service.
Right to Cancel:
Wax Rax reserve the right to cancel any order at any time. We will provide prompt and full refund for any cancelled order.